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Customer Service Department (CSD) Associate 1

Company Name:
Select Family of Staffing Companies
CUSTOMER SERVICE DEPARTMENT (CSD) ASSOCIATE 1
Weekly paychecks Health Care Other Great Benefits
Select Staffing is looking to hire an experienced, self-motivated Call Center Representative with excellent customer service skills. If you are a positive, independent, organized person with great phone skills, this could be the job for you. This is an exciting opportunity to work for a local company. Whether you're looking for a new career, or just to hone your skills, apply with Select Staffing today!
Prerequisites:
BA/BS degree or a minimum of 3- years experience in a related position
Excellent written and verbal communication skills
Effective phone skills
Computer literate and proficient with Microsoft Office (Word, Excel, PowerPoint, Access)
Punctual, conscientious, personable with high energy and good work ethic
Knowledge of customer service principles and practices
Problem solving and analysis skills
Attention to detail and accuracy
Adaptability, initiative and stress tolerance
Ability to tactfully handle stressful and difficult situations
Ability to multitask, works in a fast-paced environment, and meets deadlines with frequent interruptions
Ability to work independently and be self-motivated
HVAC Technical skills or knowledge a plus
The Customer Service Department Associate 1 will handle multiple assignments, including ...
Responsibilities:
Customer Service Duties
Process orders, new customers applications, quotes, and other requests via telephone, email or in-person
Handle incoming calls and inquiries from external customers as well as internal customers
Invoice customer orders when necessary
Filing closed customer orders when necessary
Customer Service for a diverse customer base
Handle and resolve customer complaints
Obtain and evaluate all relevant information to hand customer inquiries and complaints
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide customer with additional information or explains services to ensure customer satisfaction
Handle confidential information appropriately
Must have extensive product knowledge and lead times
Must handle freight quotes and logistical issues
Other tasks as requested by CSD Supervisor
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Need flexibility in your work schedule?
Crave a high-pay, low-stress job opportunity?
Want someone to cut through the noise and find the ideal job for you?
Join the Select Staffing team, and we'll get you on a new career path. From helping you tune up your resume to accelerating your skills with our computer training, we'll get you on the road to professional success!
Potential Select benefits include health insurance, dependent care assistance accounts, referral bonuses, and safety incentives, as well as the best temporary, part-time, and full-time positions available in today's growing job market.
Select is proud to invite qualified job seekers to join our team of talented Associates. Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and reference and background checks.

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