Customer Success Specialist
Buford, GA Buford, GA Full-time Full-time $40,000 - $45,000 a year $40,000 - $45,000 a year 23 hours ago 23 hours ago 23 hours ago Position Title:
Customer Success Specialist CATALYST NUTRACEUTICALS is engaged in manufacturing dietary supplements of only the highest quality, setting industry standards every step of the way.
We feel a responsibility for every product we make.
Our company has grown by building--and maintaining--solid relationships.
We work as a team with our employees, our customers, and the industry as a whole.
We draw heavily on the expertise of all our trusted ingredient suppliers, vendors, printers, testing labs and others to ensure we stay at the forefront of industry trends--delivering the best in pricing and quality.
It's not just good sense, it's good business.
General Job Description The Customer Success Specialist will provide support to the Customer Service and Sales teams.
This role is responsible for customer order entry, and general clerical work in a supportive role for our Customer Service and Sales team.
The position will report to the Director of Customer Service.
The position is a Full-time onsite role, Monday-Friday, 40hours/week from our headquarters office in Buford, GA.
Duties & Responsibilities Maintaining data in ERP system daily Placing orders for clients in conjunction with the account managers Work with warehouse personnel to schedule smaller orders Emailing weekly inventory sheet to clients Assisting customer service team with shipping items for customers Answering emails and phones Taking messages - sending them via email to the appropriate person Assisting AM - shipping items, packing, shipping innovations to the correct addresses Handle sensitive information in a confidential manner Learning the shipping coordinator position to be a back up Lead and complete several projects for the customer service and sales teams Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner Assist in the maintaining a customer database with the Pre-Planner Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers Other office clerical support Qualifications and Key Competencies Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail Highly resourceful team player with the ability to also be effective independently Adaptable to various competing and frequently changing demands High proficiency in computer technology and systems operations Excellent verbal and written communication and interpersonal skills Excellent interpersonal and organizational skills with strong attention to detail and accuracy Ability to work efficiently in a dynamic fast-paced environment Effective time management skills and the ability to meet deadlines Ability to handle frequent interruptions Excellent attendance and reliability Requirements:
Proficient in Microsoft Office Suite required ERP system support and data entry Experience in manufacturing and/or dietary supplements is helpful Employment Eligibility Verification Must possess valid documentation to establish identity and U.
S.
employment eligibility.
Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by Catalyst is a requirement of employment.
Catalyst is an Equal Opportunity Employer Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Buford, GA 30518:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service (Required) Work Location:
In person The Customer Success Specialist will provide support to the Customer Service and Sales teams.
This role is responsible for customer order entry, and general clerical work in a supportive role for our Customer Service and Sales team.
The position will report to the Director of Customer Service.
The position is a Full-time onsite role, Monday-Friday, 40hours/week from our headquarters office in Buford, GA.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Success Specialist CATALYST NUTRACEUTICALS is engaged in manufacturing dietary supplements of only the highest quality, setting industry standards every step of the way.
We feel a responsibility for every product we make.
Our company has grown by building--and maintaining--solid relationships.
We work as a team with our employees, our customers, and the industry as a whole.
We draw heavily on the expertise of all our trusted ingredient suppliers, vendors, printers, testing labs and others to ensure we stay at the forefront of industry trends--delivering the best in pricing and quality.
It's not just good sense, it's good business.
General Job Description The Customer Success Specialist will provide support to the Customer Service and Sales teams.
This role is responsible for customer order entry, and general clerical work in a supportive role for our Customer Service and Sales team.
The position will report to the Director of Customer Service.
The position is a Full-time onsite role, Monday-Friday, 40hours/week from our headquarters office in Buford, GA.
Duties & Responsibilities Maintaining data in ERP system daily Placing orders for clients in conjunction with the account managers Work with warehouse personnel to schedule smaller orders Emailing weekly inventory sheet to clients Assisting customer service team with shipping items for customers Answering emails and phones Taking messages - sending them via email to the appropriate person Assisting AM - shipping items, packing, shipping innovations to the correct addresses Handle sensitive information in a confidential manner Learning the shipping coordinator position to be a back up Lead and complete several projects for the customer service and sales teams Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner Assist in the maintaining a customer database with the Pre-Planner Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers Other office clerical support Qualifications and Key Competencies Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail Highly resourceful team player with the ability to also be effective independently Adaptable to various competing and frequently changing demands High proficiency in computer technology and systems operations Excellent verbal and written communication and interpersonal skills Excellent interpersonal and organizational skills with strong attention to detail and accuracy Ability to work efficiently in a dynamic fast-paced environment Effective time management skills and the ability to meet deadlines Ability to handle frequent interruptions Excellent attendance and reliability Requirements:
Proficient in Microsoft Office Suite required ERP system support and data entry Experience in manufacturing and/or dietary supplements is helpful Employment Eligibility Verification Must possess valid documentation to establish identity and U.
S.
employment eligibility.
Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by Catalyst is a requirement of employment.
Catalyst is an Equal Opportunity Employer Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Buford, GA 30518:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service (Required) Work Location:
In person The Customer Success Specialist will provide support to the Customer Service and Sales teams.
This role is responsible for customer order entry, and general clerical work in a supportive role for our Customer Service and Sales team.
The position will report to the Director of Customer Service.
The position is a Full-time onsite role, Monday-Friday, 40hours/week from our headquarters office in Buford, GA.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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