Call Center Accounting Assistant
StaffingResources Suwanee StaffingResources Suwanee Buford, GA Buford, GA Full-time Full-time $16 - $22 an hour $16 - $22 an hour 21 hours ago 21 hours ago 21 hours ago Collections Caller / Accounting Associate! Please see the description below.
The typical range is $16-22 and hour plus bonus.
We are also offering a $1000 sign on bonus when the employee is full time on our companies payroll and has worked 90 days.
Primary Objective:
Contact customers to determine payment status, assist customers in making payments, and resolving customer issues that are deterring payments.
Maintain a favorable image of the company at all times Follow dress code Be on time Do not have excessive absences Keep company matters confidential Confidentiality Must maintain complete confidentiality with regards to company financial matters Account Collections and Customer Servicing Make 60-80 calls daily to customers regarding payment status of outstanding invoices Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances Provide customers with copies of invoices, documents as needed Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information Document customer interactions and collections efforts to maintain an effective record of collection attempts Serve as an advocate for our customer account service needs while proving the company's value to the customer Address and resolve service/shipping/quality/warranty issues and questions Enter warranty RMAs as needed, addressing customer's concerns with warranties Enter credit request activities to be sent through the credit review process with GM/Operations manager review Communicate to customer the value of our services, demonstrate our ability to respond to customer's needs, that differentiate us from competitors Overcome any servicing objections and obstacles to continue the payment cycle Build long-term relationships with our customers to enhance retention Engage appropriate resources in order to address customer's needs Back up Accounting Associate functions (cross-trained upon successful competency in system and account collections functions), may include:
Customer invoicing Credit card and check processing Customer requests for vendor set up AP vendor invoice processing.
Estimated Salary: $20 to $28 per hour based on qualifications.
The typical range is $16-22 and hour plus bonus.
We are also offering a $1000 sign on bonus when the employee is full time on our companies payroll and has worked 90 days.
Primary Objective:
Contact customers to determine payment status, assist customers in making payments, and resolving customer issues that are deterring payments.
Maintain a favorable image of the company at all times Follow dress code Be on time Do not have excessive absences Keep company matters confidential Confidentiality Must maintain complete confidentiality with regards to company financial matters Account Collections and Customer Servicing Make 60-80 calls daily to customers regarding payment status of outstanding invoices Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances Provide customers with copies of invoices, documents as needed Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information Document customer interactions and collections efforts to maintain an effective record of collection attempts Serve as an advocate for our customer account service needs while proving the company's value to the customer Address and resolve service/shipping/quality/warranty issues and questions Enter warranty RMAs as needed, addressing customer's concerns with warranties Enter credit request activities to be sent through the credit review process with GM/Operations manager review Communicate to customer the value of our services, demonstrate our ability to respond to customer's needs, that differentiate us from competitors Overcome any servicing objections and obstacles to continue the payment cycle Build long-term relationships with our customers to enhance retention Engage appropriate resources in order to address customer's needs Back up Accounting Associate functions (cross-trained upon successful competency in system and account collections functions), may include:
Customer invoicing Credit card and check processing Customer requests for vendor set up AP vendor invoice processing.
Estimated Salary: $20 to $28 per hour based on qualifications.
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